Malone Farmland
Photo Courtesy of Franklin County Tourism

Franklin County Department of Social Services

Social Services

184 Finney Boulevard
Malone, NY 12953







The Cooling Assistance Program is opening 05/01/17 and will run until 08/31/17 or until funds run out.   This program is run out of the Franklin County Energy Unit also known as HEAP unit.  You can apply for cooling assistance to buy and install an air conditioner or a fan for your home if you have a documented medical condition that is exacerbated by extreme heat. Households are allowed one or the other, and the price cannot exceed $800 with installation. Like HEAP funding, cooling assistance funds are limited and are distributed on a first-come-first-serve basis.

To qualify you must be a U.S. citizen or a qualified alien with a documented medical condition that is aggravated by heat. You must also meet certain income guidelines to be eligible for this program. 

You cannot apply online. To apply please contact the local Department of Social Services HEAP office at (518) 481-1807 or in person at our new location of 184 Finney Blvd Malone, NY.











  DSS Mission Statement

To promote the better well being, health, education, and safety of those we serve in a manner, which provides dignity while encouraging the greatest self-sufficiency in those same individuals.


DSS is Franklin County's largest department in both number of employees and budget size. DSS employs 135 staff and has an annual budget of $27 - $30 million dollars. DSS main offices are located at 184 Finney Boulevard in Malone.  Outreach offices are located in Saranac Lake and Tupper Lake.

   As its mission statement states, DSS' purpose is to serve those in need of assistance and services.  Assistance and service programs provided by DSS are mandated by NYS and the Federal Government and are available to qualifying residents of Franklin County.

   DSS is funded with NYS and Federal revenues, as well as, Franklin County tax dollars.  The previously mentioned budget of $27 - $30 million dollars is offset by NYS and Federal revenues which varies by program.  NYS and Federal revenues/reimbursements range from 25% to 100% depending on the program.

   DSS is comprised of 4 divisions:  Financial Assistance, Children and Family Services, Child Support Services and Administration. Administration supports the staff of the other three divisions.  A brief description of each department and programs they administer appear in the Programs and/Services section of the website. The Directory Section of this website will provide phone numbers and mailing addresses for each DSS location.

   It should be noted that DSS contracts certain mandated functions to other agencies with expertise to better provide services. For example, Domestic Violence Services and Employment Programs are contracted to other agencies.



If you have any questions or informaiton regarding technical assistance for individuals with disabilities, please visit the United States Department of Justice Civil Rights Division's website at   Thank you.

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